On the Finder screen I saw a single word "Loading." followed by a twirly-icon. Incorrect Mac Behavior: I restarted the phone and attached it to the Mac (again). A lightning cable pointing at a laptop Mac with a "/iphone/restore" message at the top.) (I don't know if this is the right term: I use the term "recovery mode" here to describe the screen that I saw on the phone, which didn't offer me any options. Next morning, it said "the update failed due to an unknown error," and the phone was in recovery mode (screen showing a lightning cable pointed at a mac). I backed up my phone to my Mac as I always do, and it offered an update. From there your iPhone will leave recovery mode and show the apple screen with a progress bar under it to show the start of the update.įYI: Incorrect Mac behavior when updating an iPhone 11 – could not restore after failed update Background: MacBook Pro, Monterey 12.2.1 attempting update to iOS 15.3.1 on iPhone-11. After the update is done downloading, you will notice your screen has changed to say "preparing update". By clicking cancel, you allow the computer to continue to download the update rather than starting a new one that won't finish in the 15 minutes. This is because even after the iPhone leaves recovery mode after 15 minutes, the computer still continues to download the update. You will notice that an update is still downloading even though you clicked cancel. When prompted to either update or restore your phone, select cancel. What you need to do is: After the 15 minutes is up, quickly re-enter recovery mode. This is because you are in a cycle of restarting updates when they are not fully downloaded. Many people re-enter recovery mode and try to download the update again, and once again nothing will happen after 15 minutes. iPhones exit recovery mode after 15 minutes regardless of whether or not the update has been fully downloaded. My iPhone was stuck at the apple screen and after putting it in recovery mode and trying to download the software update from the computer it still wouldn't work. ![]() I want to share this with the apple community because I have been having this problem and it took me awhile to fix it.
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